[dojo-contributors] Google Groups management
dylan at dojotoolkit.org
Mon May 25 04:08:12 EDT 2009
In my ideal world, the forums system would really have some of the same
benefits of a information/knowledge management system, or a FAQs
system... right now, the existing system has solved the performance
issue (thanks to the tireless work of Dustin), but we're lacking three
* making sure all questions get answered
* making sure highly useful or correct answers filter to the top for
* email/forum/[insert other system] unification so all messages get
routed and received in the user's choice of mechanisms
On the first point, we're missing a few things:
* mechanism mark a question as answered
* mechanism to easily assign questions to the subject experts for that
On the second point, we fail miserably, but it could be a highly useful
mechanism through something like moderator voting, or a way to link
solid discussions to the relevant documentation.
On the third point, I would expect users to be able to publish/subscribe
questions/answers/ratings via email, web, twitter, rss, etc.
I know, this is a lot of work, who's going to do it, etc. But this
explains why I don't think Google Groups is the right answer for solving
the problems we have today.
My guess is that if we define clearly what we need and expect, we can
get a few people moving in the right direction to create something that
actually solves our needs. Without a clear sense of purpose and
direction, we just keep discussing it and then time passes. Let's write
a multi-stage spec. for what we need, and see who's interested in making
it happen, and do it.
I also think the result should be a great, high-traffic real-world
application of how to make great use of Dojo + something. I know
resources are limited, but I think a solid roadmap will make it much
easier for anyone that wants to help get involved to get involved.
Bill Keese wrote:
> Eugene Lazutkin wrote:
>> I am the guy who routinely moves questions from one forum to another ---
>> remember "[editor: moving to the appropriate forum]"? So I have a
>> mini-statistics on this topic.
> BTW, thanks for doing that and also for the email.
>> #1 was mostly due to the fact that users associate Dojo with everything
>> else: "Problem with a dialog, a grid or a chart? Sounds like it is a
>> Dojo problem => use the Dojo forum.
> Yeah, too bad we have unfortunate naming like that.
>> [with mailing lists] it would be impossible to
>> move posts. Another potential problem specific to mailing lists:
>> cross-posting, which can be a problem when we have several of them.
> Good point.
>> The big question is: do we really need to segment the user support channel?
> > django-developers averages 300-500 messages a month,
> > django-users --- ~2500 a month => almost 100 per day. Nobody complained
> > yet that it is difficult to fish out relevant messages. Hmm. Food for
> > thought.
> Sounds like the leaning is to just have a single support group,
> especially with nonken's suggestion about tagging?
>> Our forum demonstrated another huge problem: it was next to impossible
>> for users to post code snippets correctly.
> I agree... wish I had a good solution; I don't see a way to do it in
> google groups either. There's a file-upload capability but the files
> aren't tied to particular posts.
> We can use the code-snippet website you mentioned but it seems like a
> poor solution. I guess that's one advantage of phpBB (you can surround
> the code with [pre] and [/pre] tags, right?).
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